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Maldito Telemarketing! (Portuguese Edition) Maldito Telemarketing! (Portuguese Edition) Editora Livronovo 
A Bíblia do Televendas: Guia completo para implantação e reestruturação do telemarketing, televendas e vendas internas ( Best Value Editora Livronovo A Bíblia do Televendas: Guia completo para implantação e reestruturação do telemarketing, televendas e vendas internas ( Franco Angeli 
Telemarketing: telefonare per fissare un appuntamento. Come trasformare i «non mi interessa» in un «sì» 
Lo storytelling nel Telemarketing: Principi e tecniche per la vendita e per la promozione telefonica (Italian Edition) 
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Expert de telemarketing: Como conseguir rapidamente vários encontros para vendas (Portuguese Edition) Babelcube Inc. 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